Privacy Policy

City Coast Country Property Trading respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our website and our consultancy services. It is intended to comply with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable UK data protection laws.

1. Who We Are

Controller: City Coast Country Property Trading

Owned and operated by Christopher Jon Hollis
Website: consultcart.net
Email: contact@consultcart.net
Registered office: 86-90 Paul Street, Hackney, EC2A 4NE

For the purposes of UK data protection law, we are the data controller of personal data collected through this website and in the course of providing our services, unless we state otherwise.

2. Who this Policy Applies To

This Policy applies to:

• website visitors;

• prospective clients;

• clients and client representatives;

• suppliers and business contacts; and

• individuals who contact us by email, phone, website form, or otherwise.

3. The Personal Data We Collect

We may collect and process the following categories of personal data:

A. Contact and identity data

name; job title; company name; business address; email address; telephone number.

B. Enquiry and correspondence data

information you provide when contacting us; records of emails, calls, meetings, and correspondence; details of your enquiry or project requirements.

C. Client engagement data

billing information; contract information; service history; communications relating to our services.

D. Technical and usage data

IP address; browser type and version; device type; operating system; website usage data; pages viewed and time spent on the website; referral source.

E. Marketing preferences

whether you wish to receive updates or marketing communications from us; your communication preferences.

We do not intentionally collect special category personal data through the website unless you choose to provide it. Please avoid sending unnecessary sensitive personal data.

4. How We Collect Personal Data

We collect personal data:

• directly from you, for example when you contact us, complete a form, request a proposal, or engage our services;

• from your employer or organisation where you act on its behalf;

• automatically through cookies and similar technologies when you use our website;

• from publicly available sources such as company websites, professional directories, or LinkedIn, where appropriate for business-to-business contact purposes;

• from third-party service providers such as website analytics, email hosting, payment, or CRM providers.

5. How We Use Your Personal Data

We may use your personal data to:

• respond to enquiries and communicate with you;

• assess whether our services are suitable for your needs;

• prepare proposals, quotations, or service agreements;

• provide our consultancy services;

• manage client relationships;

• issue invoices and collect payment;

• maintain internal business records;

• improve our website, services, and user experience;

• administer and protect our business and website;

• comply with legal, regulatory, accounting, or tax obligations;

• establish, exercise, or defend legal claims;

• send business updates or marketing communications where lawful.

6. Our Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

Where processing is necessary to enter into or perform a contract with you or your organisation.

Legitimate interests

Where processing is necessary for our legitimate business interests, including responding to business enquiries, managing client relationships, improving our services, maintaining website security, recovering debts, and keeping business records.

When we rely on legitimate interests, we consider and balance any potential impact on your rights.

Legal obligation

Where we need to process personal data to comply with a legal or regulatory duty.

Consent

Where we ask for your consent, such as for certain non-essential cookies or direct marketing in circumstances where consent is required.

You may withdraw consent at any time, but this will not affect the lawfulness of processing carried out before withdrawal.

7. Marketing

We may send marketing or business update communications where permitted by law. You can ask us to stop sending such communications at any time by clicking the unsubscribe link in an email, where available, or emailing us at contact@consultcart.net.

8. Cookies and Similar Technologies

We use cookies and similar technologies on our website. For more information, please see our Cookie Policy.

9. Sharing Your Personal Data

We may share personal data with trusted third parties where reasonably necessary, including IT and website service providers, email and cloud hosting providers, analytics providers, payment processors and accountants, legal, professional, and regulatory advisers, subcontractors or associates engaged in delivering services, and courts, regulators, law enforcement, or public authorities where required.

We require third-party service providers to respect the security of personal data and to process it lawfully. We do not sell personal data.

10. International Transfers

Some of our service providers may store or process personal data outside the UK. Where personal data is transferred internationally, we will take appropriate steps to ensure that it remains protected in accordance with UK data protection law. This may include use of adequacy regulations, standard contractual clauses, or other lawful safeguards.

11. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, password protection, and appropriate supplier due diligence.

No method of transmission or storage is completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.

12. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, or reporting requirements.

Retention periods may vary depending on the type of data and the reason we hold it. For example:
- enquiry data: typically up to [12-24 months] after last contact;
- client contract and billing records: typically up to [6 years] after the end of the client relationship, or longer where required by law;
- marketing suppression records: as long as needed to respect your opt-out request.

13. Your Rights

Under UK data protection law, you may have the right to request access to your personal data, request correction of inaccurate or incomplete data, request erasure of your personal data in certain circumstances, request restriction of processing in certain circumstances, object to processing based on legitimate interests, object to direct marketing, request transfer of certain personal data to you or another organisation, and withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exemptions.

To exercise any of your rights, please contact us at contact@consultcart.net.

14. Complaints

If you have concerns about how we handle your personal data, we would appreciate the opportunity to address them first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policies separately.

16. Children

This website and our services are intended for business and professional users. We do not knowingly collect personal data from children.

17. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above.

18. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

City Coast Country Property Trading
86-90 Paul Street, Hackney, EC2A 4NE
Email: contact@consultcart.net